This essay reflects on the importance of teamwork in hospitality industry as well as the effectiveness of team leaders. It will start by explaining what hospitality and catering industry is for and then the role of team leaders.
Hospitality and catering is an industry that prepares and provides cooked food for people in different settings such as cafes, hotels, hospitals, restaurants and schools. It is very important for the food to be cooked to the standard required not just by the person eating it but by the government’s food standard agency (FSA). If food is not cooked properly people might get ill hence the importance of teamwork in the industry.
The term 'teamwork' is used loosely to describe many different groupings and a variety of people working together. In hospitality industry the term means contributing effectively as a team member for the benefit of the organisation and safety of clients. The main objective for teamwork is for the organisation to realise its full potential despite any possible differences individuals might have. In hospitality and catering industry the aim is to provide the best food, safe food and good customer service for the clients (City Guild). The team should be able to work together in a professional manner that impresses the client.
References:
AQA City & Guild: Effective teamwork for the hospitality industry [on-line] www.diplomainfo.org.uk
Camio A and Di Petro P (2012): The importance of managerial communication for hospitality organizational settings in the era of high- tech evolution.
Food Standard Agency: Safer food for the nation [on-line] www.food.gov.uk
Lisabell,
ReplyDeleteI think you outlined very well the importance of good teamwork in hospitality, that it's crucial in any business in this industry to be well structured and organized for everything to run smoothly. Good job!
Good and meaningful discussion Lisabell. You clearly have a good idea of how good teams should function. Now it would be interesting to see if this happens in the real workplaces in the industry - maybe you can do some research on it for the next entry? Just an idea.
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